Our COVID response
It’s been an incredibly challenging year in our industry, both for travellers and families looking to get away; and small family hospitality businesses such as ours. The vaccine programme now seems to be going well and is giving us a glimpse of a hopeful future.
We’re trying our best to adapt to changing rules, help our guests to have amazing breaks when allowed and support our guests where we can. We’ve updated our cancellation policies and have tried to set out everything here clearly.
We’ve put in place a more comprehensive cleaning regime and continue to provide towels and linen laundered professionally at high temperatures.
For guests travelling during lockdown – we are open but only for the specific permitted reasons set out by the government. Please contact us first with some information on your reasons for travel before booking.
Our usual cancellation policy is, in summary….
If guests cancel with at least 60 days notice – We’ll refund you in full less our non refundable booking fee.
If guests cancel between 30 and 60 days notice – We’ll refund 50% of the cost of your booking less our non refundable booking fee. We’ll try our hardest to find a new guest for your dates. Where we are able to secure a replacement booking, we’ll refund you all or part of the amount you have paid depending on the value of the replacement booking, less our non refundable booking fee.
If guests cancel with less than thirty days notice. We’ll try our hardest to find a new guest for your dates. When we are able to secure a replacement booking we’ll refund you all or part of the amount you have paid depending on the value of the replacement booking, less our non refundable booking fee.
The cost of your stay includes a non-refundable booking fee of £40. This is a payment towards some of our administration time in making a booking and card processing costs (we are charged even if we later refund).
Full details of our terms and conditions are here
Our additional policy related to COVID-19 is ….
If we are unable to open due to government lockdown rules – for example a full lockdown or the property you have booked being in an area or tier where self catering accommodation is not allowed to open:
- We’ll offer you a full refund less our non refundable booking fee.
- We may also offer you a change of dates if possible. If your new dates cost more you’ll need to pay the difference.
If we’re allowed to open but you’re unable to travel – for example illness, personal circumstances or a lockdown local to you:
- Please let us know as soon as possible – we’ll try our hardest to find a new guest for your dates. When we are able to secure a replacement booking we’ll refund you all or part of the amount you have paid depending on the value of the replacement booking, less our non refundable booking fee. Otherwise our usual cancellation policy applies.
When making a booking, we block the dates for you and prevent others who could travel from booking. Our insurance doesn’t cover us for cancellations and we ask guests to bear this in mind when booking. We recommend guests take out travel insurance and delay booking until nearer the stay in times of uncertainty.
Here are some suggestions as to where you may find travel insurance – we are not allowed to recommend any particular policy, so please check these out yourselves:
When booking and paying through a third party site ….
for example Airbnb, TripAdvisor or Booking-dot-com. Their own cancellation policies will apply which may be less favourable than our own. Their guest and host service charges are often non-refundable.